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Manager/ Assistant Manager- Customer Care Call Centre (calls & Emails)

4 - 8 YearsDelhi

Posted: 15 days ago

Job Description

ROLE OBJECTIVE

The role holder will be responsible for responding to customer and broker queries and complaints over the phone, though emails, chats letters etc. with the objective of efficient resolution to establish the reputation of the BPTP as a customer focused Organization.

KEY RESPONSIBILITIES

1. Address queries and complaints of customers and brokers over the phone, through emails, chats, letters etc. in a timely and effective manner
2. Respond to emails and letters from customers/ brokers regarding queries, in a timely manner
3. Collect and communicate customer/ broker feedback in a timely and efficient manner
4. Maintain and update the database with information on the nature of queries and status of resolution
5. Update customers and brokers on the status of their queries and complaints in a timely manner
6. Record all customer and brokers complaints / issues received and resolved
7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer/ broker on same Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers and brokers.

Interested candidate can walk-in for an interview between 11 AM to 1 PM on 29th & 30th November 2017.


Salary: Not Disclosed by Recruiter
Industry: Real Estate / Property
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Assistant Manager/Manager -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

BPTP Limited
The last 15 years has witnessed the growth of one of the most prolific real estate companies in the National Capital Region, BPTP. Driven by the twin pillars of operational excellence and unparalleled customer experience, our endeavour is to create best in class and sustainable developments.
We have successfully launched Faridabad as an incredibly promising real estate market, with our flagship project Parklands, a fully integrated township. In Gurgaon we have created perfect examples of integrated luxury townships â€" Amstoria and Astaire Gardens. Capital City NOIDA, our marquee mixed use project is set to create a bench mark in the Indian realty market to name a few . We have also successfully delivered more than 11,000 homes.
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Contact Details

Recruiter Name:Prachi Gambhir

Contact Company:BPTP Limited

Telephone:011-4957-2700

Website:http://www.bptp.com