Opening| Customer Service Role-bptp Ltd. (real Estate Company)

3 - 8 Years
Delhi NCR

Job Description


Job Location: BPTP Limited | 28, ECE House, Ist Floor, KG Marg, New Delhi-110001[(Nearest metro station Rajeev Chowk (Exit Gate No.4) or Barakhamba Road (Exit Gate No.6)]

Landmark : Next to Statesman Building


Customer Handling- Walk-ins, Emails & Calling

The role holder will be responsible for responding to customer queries and complaints over the phone, though emails and client interaction with the objective of efficient resolution to establish the reputation of the BPTP as a customer focused Organization.

KEY RESPONSIBILITIES

1. Address queries and complaints of customers over the phone, through emails, letters and face to face client interactions in a timely and effective manner
2. Respond to emails and letters from customers regarding queries, in a timely manner
3. Collect and communicate customer feedback in a timely and efficient manner
4. Maintain and update the database with information on the nature of queries and status of resolution
5. Update customers on the status of their queries and complaints in a timely manner
6. Record all customer complaints / issues received and resolved
7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.
8.Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.
9. handling escalations. 

Required Candidate profile

  1. Excellent verbal and written communication skills
  2. Must have experience in handling escalations.

Salary: INR 4,00,000 - 8,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

BPTP Limited

The last 15 years has witnessed the growth of one of the most prolific real estate companies in the National Capital Region, BPTP. Driven by the twin pillars of operational excellence and unparalleled customer experience, our endeavour is to create best in class and sustainable developments.
We have successfully launched Faridabad as an incredibly promising real estate market, with our flagship project Parklands, a fully integrated township. In Gurgaon we have created perfect examples of integrated luxury townships â€" Amstoria and Astaire Gardens. Capital City NOIDA, our marquee mixed use project is set to create a bench mark in the Indian realty market to name a few . We have also successfully delivered more than 11,000 homes.
View Contact Details+

Recruiter Name:Damini Sharma

Contact Company:BPTP Limited

Email :damini.sharma@bptp.com

Website:http://www.bptp.com/

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