Job Location: BPTP Limited | 28, ECE House, Ist Floor, KG Marg, New Delhi-110001[(Nearest metro station Rajeev Chowk (Exit Gate No.4) or Barakhamba Road (Exit Gate No.6)]
Landmark : Next to Statesman Building
Customer Handling- Walk-ins, Emails & Calling
The role holder will be responsible for responding to customer queries and complaints over the phone, though emails and client interaction with the objective of efficient resolution to establish the reputation of the BPTP as a customer focused Organization.
1. Address queries and complaints of customers over the phone, through emails, letters and face to face client interactions in a timely and effective manner
2. Respond to emails and letters from customers regarding queries, in a timely manner
3. Collect and communicate customer feedback in a timely and efficient manner
4. Maintain and update the database with information on the nature of queries and status of resolution
5. Update customers on the status of their queries and complaints in a timely manner
6. Record all customer complaints / issues received and resolved
7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.
8.Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.
Required Candidate profile
- Excellent verbal and written communication skills
- Must have experience in handling escalations.
Salary: INR 4,00,000 - 8,00,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
We have successfully launched Faridabad as an incredibly promising real estate market, with our flagship project Parklands, a fully integrated township. In Gurgaon we have created perfect examples of integrated luxury townships Ã¢â¬" Amstoria and Astaire Gardens. Capital City NOIDA, our marquee mixed use project is set to create a bench mark in the Indian realty market to name a few . We have also successfully delivered more than 11,000 homes.
Recruiter Name:Damini Sharma
Contact Company:BPTP Limited