Senior Executive/ Executive – Customer Care (Collection Process)

1 - 4 Years
Delhi

Job Description

Main Job Tasks and Responsibilities

Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Update existing customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Contact customers by phone/email
Follow up on customers with outbound collection calls

PLEASE NOTE:

#Interested candidates# Walk-in# 24th July to 26th July# Interview Timings- 11 AM to 1 PM #

Carry Updated Resume & Last 3 Month Salary Slips
Dress Code- Formal Wear
Immediate Joining or within 15 Days (if selected)
Fixed CTC & Day Shift only.

Salary: INR 2,75,000 - 4,00,000 P.A. Best in the industry

Industry:Real Estate / Property

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Answer incoming calls from customers to answer inquiries and questions, handle complaints, provide information & make outbound collection calls. Interaction by phone & emails with customers, collect information or conduct follow-up, till issue is resolved.

Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgement
Adaptability
Team work
Stress tolerance
Persuasiveness
Tenacious
Negotiation skills
High energy level

Company Profile

BPTP Limited
The last 15 years has witnessed the growth of one of the most prolific real estate companies in the National Capital Region, BPTP. Driven by the twin pillars of operational excellence and unparalleled customer experience, our endeavour is to create best in class and sustainable developments.
We have successfully launched Faridabad as an incredibly promising real estate market, with our flagship project Parklands, a fully integrated township. In Gurgaon we have created perfect examples of integrated luxury townships â€" Amstoria and Astaire Gardens. Capital City NOIDA, our marquee mixed use project is set to create a bench mark in the Indian realty market to name a few . We have also successfully delivered more than 11,000 homes.
View Contact Details+

Recruiter Name:Prachi Gambhir

Contact Company:BPTP Limited

Telephone:011-4957-2700

© Copyright 2018 BPTP Limited. All Rights Reserved.
Apply